ALSAC/St. Jude

Advisor, Volunteer Training Program

US-TN-Memphis
1 week ago
Position ID
2017-12729
Employment Status
Regular Full-Time
Category
Donor Care

Overview

ALSAC exists to raise funds and awareness for St. Jude Children’s Research Hospital. Our staff is dynamic and diverse. Our skills are different, our professions are varied; but our mission is the same: support the lifesaving mission of St. Jude. It’s more than a job; it’s a place where you can do what you love, and love why you do it.

  • #1 Hospital Charity in the Nation
  • #1 Health Non-Profit Brand of the Year
  • 94% of Employees Agree ALSAC is a Great Place to Work
  • Ranked a Top 10 Non-Profit Organization by Revenue

Job Purpose

The Volunteer Engagement (VE) team manages the enterprise infrastructure and strategy to recruit, support and engage volunteers in the work of ALSAC/St. Jude. This team establishes standards, provides guidance and facilitates the ALSAC volunteer experience as volunteers participate in the enterprise. To enable a positive volunteer experience for both the supervisor and individual volunteer, VE develops policy, provides training, assesses volunteer needs, promotes recruitment, manages recognition, analyzes volunteer satisfaction and offers a technology tool--the volunteer management system. Each year, ALSAC engages tens of thousands of volunteers who provide time, talent and fundraise for the organization through 31,000 events and activities in communities across the U.S. The cultivation and increased engagement of these volunteers multiplies the reach of ALSAC, and increases organizational efficiency and effectiveness.

ALSAC’s regional offices engage with the large majority of the organization’s volunteers, and the organization is making strides to increase capacity through enhanced volunteer programming and engagement, particularly in local regions. Infrastructure, resources and tools provided by the Volunteer Engagement team facilitate that engagement. The Advisor, Field Support Training is a bridge from the national office to the 18 regions and their local volunteer efforts. The Advisor supports departments and field offices through core expertise and specialized trainings reflective of organizational expectations and protocols around volunteers, as well as providing subject matter expertise to field teams, program leads and departments around volunteer engagement. This role is strategic and solution-oriented in that it both provides guidance to enterprise departments as well as field teams, and surfaces trends, opportunities and needs from the enterprise and the field. The role will develop and provide both online and in-person trainings.
Primarily, the Advisor will support enterprise trainings with field staff in 33 regional offices within 18 regions, however this role will also work with program leads and departments based at the National Office. Engaging volunteers to support the development and delivery of trainings and education is highly encouraged.

Requirements

  • Requires knowledge of volunteer management, volunteer engagement programs and effective human capital training practices.
  • Ability to understand complex database systems/system architecture/data flow.
  • Ability to support compelling and effective communication and educational needs, particularly around consensus-building and conveyance of information.
  • Ability to deal with ambiguity and change within a fast paced environment.
  • Advanced level knowledge of Microsoft Excel and PowerPoint presentation creation.
  • Experience with Salesforce a plus.
  • Ability to provide solid customer service and exercise diplomacy; strong organizational and time management skills with the ability to handle multiple tasks.
  • Strong problem solving skills; Experience in volunteer management, organizational training and educational delivery,
  • field team support or program management preferred.
  • Ability to work with multiple disciplines in a highly matrixed environment.
  • Ability to work effectively in virtual or in-person environments.
  • Proven track record working with various cross functional groups to deliver meaningful results on time and on budget with limited direction.
  • Knowledge ordinarily acquired through a Bachelor degree plus 7+ years’ experience in business or non-profit management.
  • Experience working with organizations with headquarters and field teams required, volunteer program involvement a plus.
  • Must possess a valid driver’s license. 

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