ALSAC/St. Jude

Sr Liaison – Employee Engagement, Optimization

US-TN-Memphis
1 month ago
Position ID
2017-12676
Employment Status
Regular Full-Time
Category
Strategic Partnerships

Overview

ALSAC exists to raise funds and awareness for St. Jude Children’s Research Hospital. Our staff is dynamic and diverse. Our skills are different, our professions are varied; but our mission is the same: support the lifesaving mission of St. Jude. It’s more than a job; it’s a place where you can do what you love, and love why you do it.

  • #1 Hospital Charity in the Nation
  • #1 Health Non-Profit Brand of the Year
  • 94% of Employees Agree ALSAC is a Great Place to Work
  • Ranked a Top 10 Non-Profit Organization by Revenue

Job Purpose

Responsible for leading and optimizing Employee Engagement donor interactions through a variety of touchpoints including stewardship communications, direct mail and advertising. Responsible for creating and maintaining a best-in-class donor experience on all online payroll pledge platforms. Utilizes online payroll pledge donor data and provides research and analysis of online partner campaigns. Responsible for compiling all elements needed for the Federated fundraising campaign application process. Responsible for defining a clear vision of the donor experience for employee giving and matching gifts donors, which aligns with the overall Employee Engagement business strategy as well as ALSAC’s branding strategy. 

Requirements

  • Requires a thorough knowledge of marketing research and business strategy
  • Requires experience in research strategy, survey design, sampling methodology and has experience managing a variety of research methodologies including focus groups, in-depth interview and co-creation
  • Requires the ability to utilize and analyze complex sources of data
  • Requires the ability to compile information in a way that is easy for the organization to understand and use
  • Speak and write in a clear and understandable manner for internal/external communications
  • Demonstrates problem resolution and strong project management skills
  • Ability to manage multiple, competing projects and allocate resources and time effectively
  • Knowledge normally acquired through a bachelor’s degree and 5-7 years of experience in marketing strategy, customer marketing, category management, brand strategy or customer experience
  • Have at least 2-3 years of hands-on marketing research experience and 2-3 years of management or project management experience
  • BA preferred
  • Customer experience management experience preferred
  • Experience developing personas and customer journey maps is preferred
  • Must possess a valid driver’s license

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